Frequently Asked Questions
Your guide to a seamless style experience at The Shopping Tree.
What is your standard shipping timeframe?
We offer standard shipping across the globe. Orders typically arrive within 5-7 business days, while express options can deliver your fashion finds in 2-3 business days.
How do I return an item that doesn't fit?
We offer a hassle-free 30-day return policy. Simply use our online portal to generate a return label and drop your package at any authorized courier location.
How can I ensure I am ordering the right size?
Every product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these to your own body measurements for the most accurate fit.
What payment methods do you accept?
The Shopping Tree accepts all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
Are your clothing materials sustainably sourced?
We are committed to ethical fashion. Many of our collections feature organic cotton, recycled polyester, and eco-friendly dyes to reduce our environmental footprint.
Can I track my order once it has been shipped?
Yes! Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your delivery's progress in real-time.